Comfort, confidence and positive dental experiences
At Pennant Hills Dental Centre, we believe everyone should have access to good dental care. We love welcoming new patients to our practice. Regardless of what stage of life you’re in, or where you are at with your oral health journey, you’re invited to join the Pennant Hill Dental Centre family!
Your comfort, confidence and positive dental experiences are important to our entire dental team. So, we’ll make sure you always know what to expect, starting from the moment you book your appointment.
The new patient process
Here’s what the new patient process looks like:
Step one: Book your appointment either online or via telephone.
Step two: We’ll send you an email with some important information that can help you prepare for your first visit to our clinic (of course, if you have further questions, you’re more than welcome to reach out to our friendly front desk team).
Step three: The information email you receive will also include a copy of our Medical History Form, which you can fill in and return via email before your appointment. There is also an option to fill it out at the practice before your appointment if you prefer. We recommend arriving 10 minutes early, in that case, to ensure you get maximum time with your dentist.
Step four: Let us know a couple of days before your appointment if you have records, like dental x-rays, that you’d like transferred from a previous dentist.
And that’s it! All that’s left to do is arrive on the day of your appointment ready for an enjoyable first experience at Pennant Hills Dental Centre!
We welcome feedback. So, if there’s ever anything our team of dental professionals can do to make your experience more comfortable, please don’t hesitate to let us know.
You have our attention
At our dental clinic, we take the time to get to know you and listen to any dental concerns you may have. Our new patient appointments are 45 minutes long so we don’t have to rush through them. When you come in for an appointment, you have our full attention. This is just one of the ways our team goes above and beyond to ensure you receive the dental care you deserve.
Scared of the dentist?
If you’re scared of visiting the dentist – firstly, you’re not the only one, and secondly, you’re in the right place. Instead of just telling you, “there’s nothing to be scared of”, we’ll show you. Every step of the way.
If you’re at a point where your teeth hurt when you chew, are sensitive to hot and cold, are broken or your gums bleed when you brush, it’s time for you to make a dental appointment. Our team here at Pennant Hills Dental Centre want you to know that we understand nerves and jitters about visiting the dentist, and we want to help you overcome them.
If you want to avoid spending prolonged time in the dentist chair, then preventative dentistry is key. We always recommend coming in for a 6 monthly check-up, even if you don’t have dental pain. This can help to prevent dental emergencies and small (often easy to fix) problems from turning into big (and often expensive) problems. especially if you are fearful of the dentist. Preventing the pain is much easier than treating the pain.
A dental check-up is easy and comfortable – and calming your dental nerves with straightforward procedures is much better than combatting them when you’re already in pain and your emotions are running high.
Oral health care for busy lives
Frequently asked questions
Below, you can find some answers to some FAQs about visiting our dental practice:
Please refer to the Australian Charter of Healthcare Rights to view your full patient rights.
No, however, for elderly, disabled or wheelchair bound patients, our separate special care unit, The Village Dentist at Castle Hill, allows easy ground floor access.
There are many different reasons for visiting the dentist, for example, a routine check-up or to receive a specific dental treatment. The cost of your visit can depend on the type of appointment you’re having. An initial consultation at Pennant Hills Dental Care costs $107 before any health fund rebates are applied. If you don’t have dental x-rays less than 12 months old, there may be a requirement for you to have two x-rays during your initial appointment. X-rays are $59 each before any health fund rebates are applied.
During your initial consultation, your dentist will discuss their findings with you in detail and develop a dental plan that suits your budget and dental needs.
The simple truth is that once you have a tooth that hurts, generally there are only two treatment options available – root canal therapy or extraction. For this reason, amongst others, we recommend that you don’t wait until you experience dental pain to decide to visit a dentist. There are many, far less invasive treatments that can prevent major dental damage or the need for major dental work – and they’re available before you’re in pain.
What’s more, is that teeth tend to flare up at the most inconvenient of times, like when you’re really stressed, at 9 pm on a Saturday night, right before your overseas trip or on Christmas Eve. It doesn’t have to be like this.
Regular and ongoing dental checkups and care are usually much less expensive, more convenient and far less traumatic. We care about our patients, we want you to be happy. Don’t wait for a tooth to hurt before you make an appointment.
Not only is it safe, but it’s also really important. Oral health is an important component of general health and should be maintained during pregnancy. Preventative, diagnostic (including radiographic x-rays) and restorative dental treatments (including the use of local anaesthetic) are safe throughout pregnancy and effective in improving and maintaining oral health.
There are many different types of dental procedures and each takes a different amount of time. Before we make an appointment for you we’ll let you know how long you can expect it to take. Typically, new patient appointments take 45 minutes.
If you’re in pain – yes. Please let our reception staff know if this is the case when making your appointment so that we can allow sufficient time to help relieve you of your pain.
If you’re not in pain, we generally don’t provide treatment on the day. It’s our preference to accumulate the correct records and conduct a full oral examination appointment first. This way, we can devise a treatment plan and a written quotation for you to consider.
Often there are many ways of achieving your desired dental outcomes and we pride ourselves on providing you with the opportunity to decide which of them suits you best.
Private health insurance may pay a percentage towards your dental treatment. With the use of our Hicaps terminal, we can make the claim directly and you just pay the gap. Every claim is different and the amount your insurance fund covers will depend on the level of cover you hold.
You are not alone, many people avoid the dentist because they are embarrassed about the condition of their teeth. We’re here to solve these issues and we have seen everything – we don’t judge, our job is to help you.
We’ll listen to your concerns, make sure you’re comfortable and treat you with compassion and respect. It gives us no greater pleasure than seeing you delighted with your new smile.
If you’re relaxed at the dentist, you may like to bring your little one with you to one of your check-ups to familiarise them with the dental environment. Good preparation for your child’s first dental visit can be getting them to lie on the bed and open their mouth so you can count their teeth.
It’s important to remember that your attitude is very important. Children can easily perceive the energy and attitude of their parents. So, if you are relaxed, then your child is likely to be relaxed too.
We accept a range of health funds
Where to find us
We love welcoming new and existing patients to our dental practice in Pennant Hills. We see all patients on an appointment basis and ask that you please contact us in advance by calling us on (02) 9484 1132, using our contact form, or booking an appointment online.
Our friendly team is happy to answer any questions you may have.